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Care Beyond Clean?

Crewcare is a New Zealand-owned commercial cleaning franchise with 20+ years' experience supporting owner-operators across Auckland, Wellington, Christchurch and the Waikato. We specialise in offices, schools, early childhood centres, medical facilities, and commercial premises - delivering consistent, accountable cleaning services backed by our Carenote digital platform.

We operate across Auckland, Hamilton/Waikato, Wellington and Christchurch. Each territory is managed by local franchisees who know their communities and build direct relationships with clients in their areas.

Three things set us apart:

Owner-operated model: Your cleaner is a business owner, not an employee of a large corporation. They're personally invested in the quality they deliver because their reputation depends on it.

Carenote accountability platform: Real-time visibility into what's been cleaned, when, and by whom. Clients can log issues instantly, franchisees can document work completed, and everyone has transparency.

Care Beyond Clean focus: We don't just tick boxes on a checklist. We deliver outcomes that matter to your facility - whether that's maintaining health standards in ECE centres, creating professional environments in offices, or ensuring compliance in medical facilities.

We specialise in:

• Offices and corporate buildings (small businesses to large corporate campuses)
• Early childhood centres (ECE-specific hygiene and safety protocols)
• Medical and healthcare facilities (clinics, aged care, physio/dental practices)
• Education facilities (schools, training centres, university buildings)
• Hospitality and retail (restaurants, cafes, gyms, retail spaces)
• Industrial and warehouses (factories, distribution centres)

Each industry has specific cleaning standards and compliance requirements - our franchisees are trained on what your sector needs.

Yes. Our franchisees bring all equipment and products needed for the job. If you have specific product preferences, let us know and we'll accommodate where possible.

Tell us more about your facility by clicking here. We'll keep in touch and arrange a site visit to understand needs and afterwards you'll receive a detailed quote outlining what's included.

Use the Carenote app to log issues in real time. Take a photo, add a brief description, submit - it goes directly to your franchisee and our quality managers. You'll get updates as the issue is resolved, and everything is tracked for accountability.

In early 2025, some franchisees raised concerns about their experience with the franchise system. We took that feedback seriously and completed both internal and external reviews of how we operate.

What we found: Most franchisees understand the system and run successful businesses. But we also found opportunities to improve communication, training, and support - particularly for franchisees where English isn't their first language.

What we changed:

• Clearer upfront communication about contract terms, income expectations, and how the business works
• Video explainers showing (not just telling) how the franchise operates
• Enhanced training and more regular quality feedback
• Expanded use of Carenote for transparency and issue resolution

We're not perfect, but we're committed to continuous improvement. If you're considering a Crewcare franchise, we encourage you to ask detailed questions about investment, income, and expectations, talk to existing franchisees about their experience, seek independent legal/financial advice before signing, and make sure you fully understand what running this business involves.